Privacy Policy
Effective Date: Jan 1, 2022
Last Updated: June 18, 2026
Able to Change Recovery Inc. (“Able To Change Recovery,” “we,” “us,” or “our”) operates the website at able2changerecovery.com and provides licensed substance use disorder and mental health treatment services in California (DHCS License #300118BP, Joint Commission accredited, LegitScript verified).
This Privacy Policy explains how we collect, use, and protect information through our website, and how we handle Protected Health Information (PHI) and patient records in compliance with the Health Insurance Portability and Accountability Act (“HIPAA”), the federal Confidentiality of Substance Use Disorder Patient Records regulations (42 CFR Part 2), and the California Consumer Privacy Act (“CCPA”) as applicable.
1. Information We Collect
We may collect the following categories of information through the Site:
- Information you provide directly: name, email, phone number, mailing address, date of birth, insurance information, and any other information you submit through admissions inquiries, contact forms, insurance verification, chat, or email.
- Health and treatment-related information: information you choose to share about substance use, mental health, medications, or treatment history when contacting us for care. This information is treated as PHI when collected in connection with a request for treatment.
- Automatically collected information: IP address, browser type, device type, operating system, pages visited, referring URLs, and similar technical data collected through cookies and analytics tools.
2. How We Use Information
We use the information we collect to:
- Respond to admissions, treatment, and general inquiries
- Verify insurance benefits and coordinate intake and admission
- Provide and administer treatment services
- Process payments and billing
- Operate, maintain, and improve the Site
- Comply with legal, regulatory, and accreditation requirements
- Send service-related communications (including SMS, see Section 7)
3. Protected Health Information (PHI)
If you become a patient or seek treatment from us, the information you provide in connection with care is PHI and is governed by HIPAA, 42 CFR Part 2, and California state law. Our full Notice of Privacy Practices, which describes your rights regarding PHI and how we use and disclose it, is provided to you at intake and is available on request by contacting us at the information in Section 13.
3.1 Uses and Disclosures of PHI for Treatment, Payment, and Health Care Operations
We may use and disclose your PHI without your written authorization for:
- Treatment: coordinating care among providers involved in your treatment
- Payment: verifying insurance, billing, and collecting payment for services
- Health Care Operations: quality improvement, training, accreditation, audits, and business management
3.2 Other Uses and Disclosures That Do Not Require Authorization
We may use or disclose PHI without your authorization when required or permitted by law, including:
- To public health authorities for disease prevention, control, or reporting
- To report suspected abuse, neglect, or domestic violence
- For health oversight activities authorized by law
- In response to court orders, subpoenas, or other lawful legal process
- To law enforcement under limited circumstances permitted by HIPAA and 42 CFR Part 2
- To avert a serious and imminent threat to health or safety
- For workers’ compensation claims as authorized by state law
- To coroners, medical examiners, or funeral directors as permitted by law
3.3 Uses and Disclosures Requiring Your Written Authorization
Most uses and disclosures of PHI not described above require your written authorization, including:
- Most uses and disclosures of psychotherapy notes
- Uses and disclosures for marketing purposes
- Disclosures that constitute a sale of PHI
- Disclosures of substance use disorder treatment information beyond what is permitted under 42 CFR Part 2
You may revoke your authorization in writing at any time, except to the extent we have already acted in reliance on it.
3.4 Your Rights Regarding PHI
You have the right to:
- Inspect and request a copy of your PHI
- Request amendment of your PHI
- Request an accounting of certain disclosures
- Request restrictions on uses and disclosures of your PHI
- Request confidential communications by alternative means or at alternative locations
- Receive a paper copy of our Notice of Privacy Practices
- Be notified of any breach of unsecured PHI
To exercise any of these rights, contact us at the information in Section 13.
4. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers and business associates: with vendors who help us operate (for example, our electronic health records system, communications platforms, CRM, billing services, and IT providers) under written agreements that restrict their use of the information.
- Insurance carriers: with your insurance company to verify benefits and process claims when you request treatment.
- Legal and regulatory: to comply with applicable law, court orders, or government investigations.
- With your authorization: in any other case where you provide written authorization.
We do not share information with third parties for their independent marketing purposes.
5. Cookies and Online Tracking
We use cookies, pixels, and similar technologies on the Site to operate the Site, remember preferences, measure performance, and analyze how visitors use the Site. Third-party analytics tools (such as Google Analytics) may collect information about your use of the Site for these purposes.
You can disable cookies through your browser settings. Disabling cookies may affect Site functionality. We do not knowingly use website analytics in a way that combines PHI with online tracking identifiers.
6. Call Tracking
Phone numbers displayed on the Site may dynamically swap based on your traffic source, using a call-tracking service. Calls placed to these numbers are routed to our admissions line and may be recorded for quality and training purposes. Recording disclosures are provided at the start of recorded calls. We do not share call-tracking data with third parties for marketing purposes.
7. SMS / Text Messaging
Phone numbers and SMS consent collected through our website, admissions forms, or text messaging program are used solely to communicate with you about your inquiry, treatment, scheduling, and ongoing customer care.
No mobile information, phone numbers, or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from any other category of data sharing described in this policy.
Mobile information may be shared only with subcontractors and business associates supporting our operations (such as our communications platform, CRM, or admissions software) under written agreements that restrict their use of that information, and only as necessary to respond to your inquiry or provide services.
You can opt out of SMS messages at any time by replying STOP to any message from us. Reply HELP for help, or contact us at (866) 225-3260 or info@able2changerecovery.com.
Standard message and data rates may apply. Message frequency may vary based on your interaction with us. Participating carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, Virgin Mobile, and most other major and regional U.S. carriers. Carriers are not liable for delayed or undelivered messages.
8. Children’s Privacy
The Site is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of personal information, and request that we not sell or share your personal information. We do not sell personal information. To exercise CCPA rights, contact us at the information in Section 13. PHI governed by HIPAA and 42 CFR Part 2 is exempt from CCPA but remains protected under federal and state health privacy law.
10. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information and PHI consistent with HIPAA Security Rule requirements. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last Updated” date above. Continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
13. Contact
Questions, complaints, or requests regarding this Privacy Policy or your PHI rights can be directed to:
Able to Change Recovery Inc.
Privacy Officer
31501 Rancho Viejo Rd
San Juan Capistrano, CA 92675
Phone: (866) 225-3260
Email: info@able2changerecovery.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.